Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return send the item to

You can always contact us for any return question at sales@preworn.co.uk.

Refunds
We will notify you once we’ve received and inspected your return.
This will be automatically refunded on your original payment method.

Please allow up to 14 days after receiving your return.

How to return a product

If you would like to return your order, please access our return portal here.

Any orders returned after this time period will not be eligible for a refund.

Please include your Returns Slip or Packing sheet within your returns parcel. If you no longer have this, you will need to fill in a Returns Form (See below).

Return costs

Please be advised that any cost to return your goods must be covered by the customer. We now offer £3 returns for UK customers with Royal Mail, and are looking into similar solutions for our international customers.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item please email sales@preworn.co.uk

Instant Options Explained

1. For our UK  customers, we now offer instant refunds. This means that you will be refunded as soon as your request is processed, rather than having to wait for the goods to arrive and be processed.
2. If your item is the incorrect size, we also offer instant exchanges for UK customers. Your new item will be sent out straight away before you send off your unwanted item, so you won’t have to wait to get the right item. Please note, that we currently do not offer exchanges for other items, only sizes.
3. We are working on introducing instant options for the US and other international territories.

Can I return a gift card?

To return a Gift Card, please contact our customer service team via our Contact Form, sales@preworn.co.uk..